If you do anything in public, eventually you will encounter a hater.
Running for political office. Opening a business. Voicing an opinion. Even something as innocuous as writing about loyalty will bring out people who strongly disagree. Some even get personal about it on occasion.
It stinks. No one likes hearing they’re wrong, or to be challenged in their beliefs. Most of us aren’t comfortable with the idea that someone out there doesn’t like us.
As it is, disgruntled voices can play an important role in our ecosystem. They question our stances and practices. They call out errors and offer passionate feedback. They help us discover alternative viewpoints and lines of thinking we hadn’t considered.
And when the hater is an angry customer, they present an opportunity to win them back - possibly for a long time.
In this article, I'm going to discuss how to find your online detractors, and how to address them. We’ll take a look at one important step to prevent them, a book about haters you need to read, and why you should spend time with those who love you the most.[Continue Reading]