The Customer Engagement Recap – December 19

Posted by Brandon Carter on Dec 19, 2014 2:36:00 AM

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months.

In this week's customer engagement recap:

  • Why North Korea's attack should leave every company scared stiff
  • Kimpton Karma Loyalty Program is Not Going Anywhere after IHG Acquisition...For Now
  • How Discounts are Changing the Mobile Payments Adoption Curve (VIDEO)
  • Mobile Shoppers Show Most Customer Loyalty on Sundays
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Topics: Customer Engagement, Customer Incentives, Viewpoints, Weekly Recaps, customer loyalty

The Customer Engagement Recap – December 12

Posted by Brandon Carter on Dec 12, 2014 1:36:11 AM

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months.

In this week's customer engagement recap:

  • Retail sales in the US hit 8-month high in November. Will holiday spending soar?
  • Survey: 4-In-5 Consumers Say They Won’t Be Spending More This Holiday Season
  • The Risks and Rewards of Corporate Holiday Gifts
  • 6 OUT OF 10 AMERICANS PLAN TO USE REWARD POINTS TO SAVE ON GIFTS
  • New cord cutting data spells trouble for traditional TV
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Topics: Rewards Programs, Customer Engagement, Customer Incentives, Ongoing Incentive Programs, Viewpoints, Weekly Recaps, employee incentives, loyalty programs, customer loyalty, holiday shopping

The Customer Engagement Recap – December 5

Posted by Brandon Carter on Dec 5, 2014 2:35:00 AM

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months.

In this week's customer engagement recap:

  • Today's Jobs Report Is Just Good News, Period
  • Will Amazon's new private label give Pampers a run for its money?
  • Stagnancy in Your Loyalty Program? Time for a New Perspective
  • Twitter Offers drops digital coupons into your feed
  • Why Employee Discount Programs Work: From One HR Professional to Another
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Topics: Customer Engagement, Employee Discount Programs, Customer Incentives, HR, Discount Programs, Payment Card Rewards, Viewpoints, Weekly Recaps, loyalty programs, customer loyalty, consumer trends

The Customer Engagement Recap – November 21

Posted by Brandon Carter on Nov 20, 2014 11:06:00 PM

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months.

In this week's customer engagement recap:

  • REPORT: 50% OF AMERICANS OPPOSE EXPANDED THANKSGIVING RETAIL SHOPPING HOURS
  • AROUND THE GLOBE, PRIVATE LABEL'S APPEAL GOES BEYOND PRICE
  • Marriott Rewards offers free Wi-Fi worldwide
  • The Five Traits of Great Customer Incentives
  • Walmart workers at over 1,600 locations plan Black Friday strike
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Topics: Customer Engagement, Customer Incentives, Viewpoints, Weekly Recaps, consumer behavior, customer incentive programs, loyalty programs, holiday shopping

The Customer Engagement Recap – November 14

Posted by Brandon Carter on Nov 14, 2014 1:21:00 AM

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months.

In this week's customer engagement recap:

  • Black Friday doesn't have the best deals
  • UPS Braces for Online Shipping Surge With New Delivery Tactics
  • What Consumers Want From Brands This Holiday Season
  • Cheap gas will goose spending by 6%, analyst sees $52B in savings
  • Finding the Right People at the Right Time: Coupons and Loyalty Programs
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Topics: Customer Engagement, Customer Incentives, Discount Programs, Viewpoints, deals, Consumer spending, Weekly Recaps, coupons, customer loyalty

The Customer Engagement Recap – October 31

Posted by Brandon Carter on Oct 31, 2014 3:38:00 AM

 

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months.

In this week's customer engagement recap:

  • Starbucks to offer delivery in select cities
  • Retailers buck trend and announce they will be closed on Thanksgiving
  • Are Mobile Wallets 400% More Difficult to Use than Physical Wallets?
  • AT&T Accused of Deceiving Smartphone Customers With Unlimited Data Plans
[Continue Reading]

Topics: Customer Engagement, Customer Incentives, Mobile Coupons, Viewpoints, Weekly Recaps, consumer behavior, customer loyalty

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