Millennials. The mere mention of the word conjures a curious mix of images and stereotypes - basically, young people with questionable facial hair and odd taste in music wearing their grandparent's clothes and living in their parents' basement. They're the consumers of the future, but they're already flexing a lot of spending muscle - it's just that they're so hard to peg. What motivates them? How can they be reached?
They're such a mystery we can't even agree on exactly what defines a millennial. Some say it's those born between 1976 and 2001, others are adamant it's only those between 1980 and 2000.
Regardless, trends and statistics are beginning to paint some somewhat consistent pictures. First, the basics:
It's the largest and most ethnically diverse generation in American history, as well as the most educated. The problem is they've been walking out of college into a less-than-awesome economy, so they're forced into fiscal responsibility and cutting corners.
The result is 79 million adults habituated to saving money anywhere and everywhere they can. They're into getting a great deal so they can put the money to better use in the future.
Even though they're into saving money, they'll spend on something they think is worthwhile. Like a smartphone (then use that to help them save money)
Once they find a deal, or a brand they like, they can become a brand's best marketers (or detractors, if the experience is bad)
Even though price is very important to them, they are still fiercely loyal to a brand or two:
But that doesn't mean online or mobile is the best way to engage them. Many of them like an old school approach....
Being the creators of the nation's largest private discount program means we've been having a lot of conversations about marketing to millennials. Watch this space in the coming months as we'll share some of what we know and have learned.