Someone has been a jerk to you today.
It may have been during your commute, or maybe someone stole your parking space just as you were pulling in.
If you’re like me, just recalling the incident gets you worked up all over again. Your shoulders tense up, your stomach churns, and you think about all the snappy one-liners and responses you could’ve thrown out to put that worthless, snot-nosed barista right in his place.
If you experienced boorish behavior today, you’re not alone. Incivility may not be a growing problem – it’s always been around in some form and always will be – but people are growing sick and tired of it.
The uncivil world presents an opportunity for businesses: be a part of it and suffer the consequences, or be a personable, polite island of peace to customers, who just want to be treated like humans.[Continue Reading]