Posted by Michelle White on Aug 27, 2019 8:36:00 AM

Happy Labor Day! Here on the Access Loyalty Blog we talk a lot about member engagement and how to earn it. We dive deep into the world of member loyalty and seek to master it from just about every angle – especially when it includes discount programs. (Those are our favorite.) But today the occasion calls for something...

Posted by Michelle White on Nov 26, 2018 4:23:24 PM

Whose job is it to create member / customer loyalty for your organization? Account managers? Customer service reps? Maybe YOURS? You may even have a team in your organization dedicated to the client experience, like we do. According to our VP of Client Success, Emily Hayes, EVERY SINGLE employee is an important player ...

Posted by Ashley Autry on Nov 15, 2018 8:00:00 AM

The 2018 holiday season is officially here, and you can bet your bottom dollar that consumers everywhere are preparing for it. The question is: are you? Whether you're in the business of customer loyalty, employee engagement, or member retention, the holidays represent a major opportunity to strengthen the relationship...

Posted by Brandon Carter on Mar 16, 2017 8:01:00 AM

What's the quickest way to lose a customer? Have a bad product. What's the quickest way to lose a customer AND their friends/family? Have bad service. Or, to place the discussion in broader terms, a bad customer experience. A subpar customer experience - which includes the user experience with the product as well as th...

Posted by Brandon Carter on Oct 22, 2015 9:28:00 AM

It’s funny how things always seem to come full circle. We grew up being badgered by our parents to say “please” and “thank you” until eventually it became a habit. As a kid I vowed I wouldn’t make my own children say it, yet here I am, withholding candy until they say the “magic word.” Saying thanks in particular is a ...

Posted by Brandon Carter on Jun 2, 2015 10:48:04 AM

Did you know Starbucks, probably the biggest coffee brand in the world, spends more on health benefits than coffee beans ? They invest more in their employees than they do in their primary product. They have a great corporate culture and they compensate fairly. If you asked them, they’d say their employees (and the on-...