Look at the state of business today.

Employees walked out on their jobs in support of an ousted CEO that they really, really liked. There are massive protests on Wall Street (again). The NFL is holding press conferences to apologize for press conferences that weren't apologetic enough.

Clearly, the rules of business have changed. Consumers hold more power than ever before, thanks to the influx of online information and the influence of social media. The way businesses behave is now a central part of buying criteria, and consumers will hit the eject button quickly when shady practices are exposed.

But, there is a bright side to this new world: Once customers find a "nice" business, they'll reward that business with their dollars and loyalty.

Posted by Brandon Carter on Dec 13, 2010 8:51:00 AM

This post is from Access' Director of HR Gina Yoder. Contact Gina on Twitter at twitter.com/GinaYoder

Posted by Brandon Carter on Dec 10, 2010 4:54:37 AM

We’d like to welcome two new organizations to Access. SEIU District 1199 brings about 25,000 members and Colorado Springs Education Association brings about 1,200.

We can sit around and talk about great loyalty hacks all day. 

Here at Access we're big fans of the continued development of our employees, so we send them out and about to learn new things and mingle within their various industries. HR Director Gina Yoder attended the 2010 Society for Human Resource Managers (SHRM) Annual Conference & Expo in San Diego and returned with these thoughts on employee engagement, and how we roll here at Access.


I recently returned from SHRM 2010, buzzing with energy and pride in the fabulous company for which I lead Human Resources.

More than 150 sessions were offered to over 11,000 human resources professionals who attended from around the globe. From keynote addresses by Al Gore, Steve Forbes, Angela Herrin and Marcus Buckingham, to other top-notch sessions led by HR favorites including Keith Ferrazzi and Kimberly Alyn, the ongoing theme during this year’s Conference centered on employee engagement. The main message was, “You can’t be a great company without employee engagement,” with the second message being “You can’t be good to your customers and business partners without being a great company.

I certainly think Access Development is a great company, but would any of these esteemed speakers?