What do customers and members want from the relationships they have with businesses? The statistics are showing that while businesses believe one thing, their constituents are reporting quite another. Luckily these statistics are made available by the companies that did the hard work of researching...
What has 2022 brought for your business? Is everything back to normal? Have you found a new normal? Are you wondering if normal will ever be achievable again?...
For decades, the conventional wisdom has touted this stat: 80% of consumer spending occurs within 20 miles of home. We've cited that stat before, as have...
It's 2021 and if you're anything like us, you probably feel like you're having to learn how to engage members all over again. The past year may have thrown the...
Love at first sight can happen. Just ask Hollywood. Or if you want scientific proof, this study shows it takes about 1/5 of a second for the brain to make all...
Now more than ever, staying abreast of the most effective loyalty and engagement practices is critical to surviving in a turbulent business environment....
Kendra Lusty
