If your revenue doubled tomorrow, would your business actually be healthier, or would you just be spending more in order to grow? This question really matters, and that’s exactly why understanding how to calculate LTV is so important. Revenue by itself doesn’t tell you if your business is healthy....
Acquiring customers costs a lot of money. Depending on the sector, customer acquisition costs (CAC) both in B2B and B2C sales are up around 60% compared to...
As a small business owner, competing for customer attention can feel like facing off against Goliath. The big brands have the budgets, the in-house tech teams,...
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I'll admit it: I'm a sucker for a good loyalty program. Just last week, I grabbed $1 chips and queso at Cafe Rio through their app—a deal I wouldn't have known...
Your customers can buy almost anything from almost anyone, from almost anywhere, almost instantly. So what makes you stand apart? Customers aren't just looking...
Last month, we released the article Superior Customer Service: Your Loyalty Program's Secret Weapon. In it, we discussed the importance of customer service to...
Ryan Marvel
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