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user-icon Gary Toyn
calender-icon May 31, 2022 time-icon 7:00:00 AM AM

Why Bad Customer Service from Big Companies is Hurting Your...

      More and more large consumer businesses are purposefully devising a difficult and tiresome customer service experience to frustrate customers and generate revenue. Many customers simply give up on getting a legitimate refund, replacement, or repair because it's too difficult to get the...

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user-icon Kendra Lusty
calender-icon Apr 25, 2022 time-icon 2:09:55 PM PM

2022 Customer Engagement & Loyalty Statistics

What has 2022 brought for your business? Is everything back to normal? Have you found a new normal? Are you wondering if normal will ever be achievable again?...

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user-icon Kendra Lusty
calender-icon Mar 29, 2022 time-icon 12:47:38 PM PM

2022 Travel and Tourism Statistics

It's 2022 and the travel and tourism statistics are pouring in as companies everywhere strive to understand a not-quite-yet-post-pandemic travel climate. 2021...

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user-icon Kendra Lusty
calender-icon Mar 21, 2022 time-icon 9:17:01 PM PM

2022 Member Benefits Health Check: 4 Essential Upgrades

I’m sure we’ve all seen at least one viral video of an unsuspecting (or overconfident) person stepping on a fast-running treadmill only to go flying off the...

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user-icon Kendra Lusty
calender-icon Mar 21, 2022 time-icon 9:15:35 PM PM

Announcing: Access Website and App Now Available in Five...

If you were to look through the mission statements of most membership organizations, one phrase would stand out over and over again: “helping people”....

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user-icon Brandon Carter
calender-icon Mar 2, 2022 time-icon 8:00:00 AM AM

40 Specific Member Engagement Tactics Any Organization Can...

In a perfect world new members join your organization and instantly understand your purpose and your value to them. They would renew forever and ever, and...

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