More and more large consumer businesses are purposefully devising a difficult and tiresome customer service experience to frustrate customers and generate revenue. Many customers simply give up on getting a legitimate refund, replacement, or repair because it's too difficult to get the...
What has 2022 brought for your business? Is everything back to normal? Have you found a new normal? Are you wondering if normal will ever be achievable again?...
It's 2022 and the travel and tourism statistics are pouring in as companies everywhere strive to understand a not-quite-yet-post-pandemic travel climate. 2021...
I’m sure we’ve all seen at least one viral video of an unsuspecting (or overconfident) person stepping on a fast-running treadmill only to go flying off the...
If you were to look through the mission statements of most membership organizations, one phrase would stand out over and over again: “helping people”....
In a perfect world new members join your organization and instantly understand your purpose and your value to them. They would renew forever and ever, and...
Gary Toyn
