Your customers have a voice.
Your customers use that voice to leave feedback about your business within seconds on social media and online review platforms like Facebook, Google, and Twitter.
It’s essential that you customers to use their voice, to leave their feedback for you and other customers to see. This will give you the opportunity improve your products and services (based on customer experiences) and to develop relationships with customers by responding to their feedback.
Here are three ways to empower the Voice of the Customer at your business.