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Posted by Brandon Carter on Oct 1, 2012 4:15:00 AM

Listen to loyalty marketing types talk long enough, and you're going to hear the phrase "customer service" over and over again. That's because customer service isn't just another department, it's a business philosophy for the most successful companies. That being said, there are still people whose job consists of nothing but answering phones, solving problems, explaining member benefits, soothing bruised egos, addressing angry social networkers and everything else that comes with being a customer service professional.