Summary: Learn about transactional and emotional loyalty, and how to earn them. Understand the importance of customer involvement, empowerment, and recognition to build emotional loyalty. Discover the science behind emotional loyalty and the key behaviors that connect businesses with customers on a...
It's 2023 the the modern traveler is evolving again. Luckily, those who are studying the travel and tourism industry are sharing their findings with the world....
Customer loyalty is always a hot topic. We're fascinated by the factors that lead customers to form strong relationships with brands. And just like any good...
Ray Bradbury – author of the space travel and colonization classic The Martian Chronicles – once wrote, “Half of the fun of travel is the aesthetic of...
It's 2022 and the travel and tourism statistics are pouring in as companies everywhere strive to understand a not-quite-yet-post-pandemic travel climate. 2021...
It's 2021 and statistics are showing that people are travelling once again. After a solid year of staying home, masking up and keeping our collective distance,...
Gary Toyn
