Posted by Kendra Lusty on Oct 6, 2021 9:14:29 AM

Thank goodness for the excellent folks working in the front lines of customer service. You take angry calls and solve problems until the customer is satisfied. You smile at panicked travelers and calm their worries. You talk confused customers through all their questions. You are the glue that binds a customer to their...

Posted by Kendra Lusty on Jun 25, 2021 9:00:00 AM

Last week, we released the article Superior Customer Service: Your Loyalty Program’s Secret Weapon. In it, we discussed the importance of customer service to any business, but especially to those with loyalty programs, which rely on a positive customer experience to succeed. In part 2 of this series below, we give some...

Posted by Gary Toyn on Jun 16, 2021 12:01:00 PM

How to Vet and Choose a White Label Travel Portal / Private Label Travel Booking Engine  Want to know how to identify a white label travel solution for your organization? This comprehensive buyers guide gives you the tools you need to identify and assess the best platform for your organization or company. About 19 min.