Posted by Brandon Carter on Sep 16, 2013 8:25:00 AM

  Cookies from The Chocolate, a dessert cafe in Utah. Running a business is tough. If it’s a brick-and-mortar, consumer-facing business, then it’s doubly tough. You have staff to manage and train, facilities to maintain, codes to abide by, books to keep, bills to pay and oh, somewhere in there you need to have a great ...

Posted by Brandon Carter on Jul 26, 2013 10:41:00 AM

As part of our continuing series of posts on the Allstate blog, we've put together a quick tutorial on social media for small businesses. We know how little time these businesses have, and when they've got customers at the register or deadlines to meet, playing around on Facebook just isn't a priority. But social media...

Posted by Brandon Carter on Jun 26, 2013 5:08:00 AM

There has never been a more exciting time to be in the customer loyalty business. Every day it feels like some new technology hits the market (especially in the mobile world) or some company is going above and beyond to do something great for their customers. There are a record 2.65 billion loyalty program memberships ...

Posted by Brandon Carter on May 31, 2013 1:27:00 AM

A little over two years ago I came clean about my secret history of being a social media complainer. I admitted the shame of being a social community manager tasked with battling the hordes of angry Tweeters and Facebookers, yet on the side I was one of the ruthless attackers. I promise to stop being “that guy.” Yikes!...

Posted by Brandon Carter on May 2, 2013 3:25:00 AM

Access Development and Allstate have worked together for a number of years, particularly with Allstate Motor Club. Which is why we're excited to announce that we're now contributing content to the Allstate Blog. Our goal is to share some of our expertise on loyalty, incentives, customer engagement, mobile coupons, soci...

Posted by Brandon Carter on Sep 16, 2010 7:59:19 AM

Have you ever walked by a kiosk in the mall offering a contest for a trip to Maui? Or maybe seen an offer to enter a giveaway on the bottom of your credit card bill?