Posted by Kendra Lusty on Oct 6, 2021 9:14:29 AM

Thank goodness for the excellent folks working in the front lines of customer service. You take angry calls and solve problems until the customer is satisfied. You smile at panicked travelers and calm their worries. You talk confused customers through all their questions. You are the glue that binds a customer to their...

Posted by Kendra Lusty on Sep 15, 2021 3:15:16 PM

So you want to add some membership perks to your benefits package. We get it. After all, membership organizations everywhere are discovering how powerful perks are as a recruitment and retention tool. In a previous article about membership perks, we defined membership perks as: extra value added to a membership in the ...

Posted by Kendra Lusty on Aug 31, 2021 9:24:30 PM

Perk is such a happy word. Maybe it reminds you of your perky friend with a talent for breathing excitement into a boring day. Or perhaps it conjures memories of your favorite morning perk-me-up. Or is it the employee perks, like breakroom doughnuts that help you look forward to your shift on Monday? By definition, “pe...

Posted by Kendra Lusty on May 4, 2021 10:00:00 AM

It’s hard to believe that so many companies still devote most of their resources to new business. Don’t get us wrong, a new customer is always a worthy pursuit. But this laser focus on the present often comes at the expense of the future. US companies spend $50 billion yearly on loyalty programs.  Meanwhile, businesses...

Posted by Kendra Lusty on Mar 17, 2021 8:00:00 AM

Scratch. Bills. Buckaroos. Smackers. Dough. Green. No matter what you call it, there’s just something about cold hard cash. People have more appreciation for items they purchased with cash rather than credit, according to psychologists. Hollywood loves to show suitcases full of benjamins or handfuls of dollars raining ...

Posted by Kendra Lusty on Feb 10, 2021 8:00:00 AM

Love at first sight can happen. Just ask Hollywood. Or if you want scientific proof, this study shows it takes about 1/5 of a second for the brain to make all the numerous judgments it takes to fall in love. And for even more evidence, ask my husband. He loves to remind me just how quickly he fell in love with me, espe...