The Access Loyalty Blog

How to Survive the (Bogus) Retail Apocalypse

On a Scale of "Heck Yes" to "No Thanks": What Members Want and Don't Want When it Comes to Loyalty Programs

Travel and Tourism Statistics: The Ultimate Collection

10 Subscription-Based Services Doing It Right and Adding Value

From Bare Minimum to Concierge-Level Customer Service: How to Build Your Arsenal

Superior Customer Service: Your Loyalty Program's Secret Weapon

How to Smother Member Loyalty & Engagement in 10 Easy Steps

The Relationship Between Member Benefits, Discount Programs, and Successful Associations

Kick Off Summer with Some Disney Magic from Access

Member Advocates and the Power of Client Success

8 Things Your Mama Taught You About Membership/Loyalty Programs

From Baby Boomers to Gen-Z: A Multi-Generational Look at Loyalty

Designing Your Loyalty Strategy from the Ground Up. Where to Start?

How Restaurant Discounts Drive Member Engagement

2019 Customer Engagement & Loyalty Statistics

Stats Reveal 6 Truths about the Future of Loyalty

Five Common Misconceptions About Member Benefits Debunked

20 Keys to Unlocking an Effective Member Discount Program

6 Things You Should Know About Travel Perks as They Relate to Your Members

Engagement Trends 2019: Why Membership Discount Platforms Matter So Much to Organizations

Millennials, Gen Z & Beyond: Are Your Member Benefits Still Relevant?

The 5 Fastest Ways to Lose the Loyalty of Your Customers & Members

Member Loyalty: 5 Reasons Some Members Love You While Others Dump You [Infographic]

20 Member Engagement Ideas to Try This Year

Lessons from Gillette: 3 Keys to Engaging in Social Commentary

4 Ways to Create Emotional Engagement with Your Customers/Members

Three Emerging Trends in Member Engagement: Competitive Clamor, Fickle Followers and the Value of Trust

How Adding Value Builds Customer Loyalty

The 2018 Access Development Year in Review

'Tis the Season for Workplace Awards at Access

Loyalty Statistics: The Ultimate Collection

Four Common Traits of Successful Loyalty Programs

The Hiring Squeeze: How Rock-Bottom Unemployment Rates Crush the Customer Experience

Thanks a Lot: How Showing Your Gratitude Boosts Customer Loyalty and Increases Member Retention

3 Things Member Engagement Professionals Can Do to Help Members Through The Holiday Season

Going Somewhere? How Access is Transforming Discounts for Travelers

Discounting Deeply: Why Access Merchants Offer More

The Partnership Effect: How Access Built America's Largest Discount Network

10 Reasons Why Discount Programs are Worth Your Investment

Five Questions to Ask Your Loyalty Marketing Partner

WeFundThem Online Fundraising: A Smarter Platform for Raising Money

Access Fundraising, Championing the Causes you Care About

Discounts + Fundraising = A Match Made in Heaven

The 7 Deadly Sins of Member Engagement

New Study: The Growing Gap Between Leaders and Their Members

Access APIs - Making All Our Lives Easier

My Oh My, What a Wonderful Day at Access

40 Specific Member Engagement Tactics Any Organization Can Use

40 Inexpensive Customer Appreciation Ideas

2018 Customer Engagement & Loyalty Statistics

What Is The Definition of Customer Loyalty?

The Five Traits of Bad Customers (And What to Do With Them)

What a (Well Done) Discount Program Can Do For Your Member Benefits

What is the Definition of Customer Engagement?

Customer Retention: Cheaper than Acquisition; Still Not Easy

Gen Z Loyalty Statistics

The Five Key Elements to Build Customer Engagement in 2018

Customer Loyalty Statistics: 2017 Edition

The 2017 Access Development Year in Review

Using Personalization to Build Engagement - Six Rules to Get It Right

Loyalty, Reimagined: How Data from Loyalty Programs Helps Brick-and-Mortar Stores Compete in the Age of Amazon

How to Improve Customer Retention Through Social Media

Coupon Statistics: The Ultimate Collection

Forget Bots (For Now): Why Customer Engagement Still Needs a Human Touch

3 Ways to Empower the Voice of the Customer at Your Business

Why Loyal Customers Are Your Best Marketers

Millennial Loyalty Statistics: The Ultimate Collection

One Year In, What We've Learned From Our Customer Success Efforts

How Customer Engagement Pros Can Impact Their Company's Employee Engagement

5 Tips and 11 Tools to Earn Your Customers’ Loyalty with Email Marketing

Access Brings Member Engagement Talk to SUBCOM 2017

Customer Loyalty at First Sight? It's Possible (But Don't Count on It)

How Your Brand’s Email Marketing Can Call Consumers to Action

The Secret (and Free) Driver Behind Wildly Successful Customer Loyalty Efforts

Eight Ways to Generate Word-of-Mouth Marketing and Referrals

Most of Your Customers are Happy. Why Aren't They Loyal?

Know Thy Customer: Why companies MUST have a data-centric view of their customers — or be crushed by companies that do

Are Loyalty Programs Still the Best Path to Loyalty?

Can You Guarantee Customer Loyalty in 30 Days or Less? Try This Plan

Fostering Brand Loyalists with CRM Software

How to Save the Day and Convince Your Executives to Adopt Customer Success

The Customer Engagement Learning Library

Why Friction Isn't Always Bad for Your Customer Experience

How to Call Your Shot (and Nail It) for Customers Every Time

The Top Ten Benefits of Customer Retention

10 Simple Ways to Promote Your Discount Program

STAND OUT FROM THE CROWD: Eight Alternative Customer Engagement Strategies

2017 Coupon Statistics

Why Customer Success Isn't Just for Software Companies

How to Earn Customer Loyalty in 30 Days (A Step-by-Step Infographic)

7 Tips for Collecting Email Addresses that Every Business Can Implement Today

Remembering Our Friend and Colleague Dave Cook

Infographic: Checking Up On Your Discount Program

5 Signs You're Ready for a Formal Customer Success Effort

The Essential Elements of a Great Discount Program

Five Strategies to Build Customer Relationships

A Closer Look at Discount Programs and Engagement (New eBook)

Three Ways to Indirectly Profit from Your Most Engaged Customers

Employee Engagement = Customer Engagement

The New Culture of Customer Success

Three Ways to Increase Revenue from Your Most Engaged Customers

How to Get Your Customers to Do Anything You Ask

Five Customer Engagement and Loyalty Strategies Used by the World's Greatest Brands

Eight Real-Life Examples of Businesses Going the Extra Mile to Win Customer Engagement and Loyalty

Need More Customer Engagement? Answer These Five Questions First

The Bold Idea Every Company Interested in Customer Engagement Should Try in 2017

Customer Loyalty Statistics: 2016 Edition

The Access Development 2016 Year in Review

Five Customer Engagement Resolutions for 2017

2016 Coupon Statistics

Wired for Deals: The Scientific Benefits of Saving Money

We're a Top Workplace! (and You Need to Join Us)

Why Customer Engagement Matters

How Online and B2B Businesses Can Get on the Local Spending Bandwagon

(Infographic) The Big Difference Between Small Purchases

Research: How Far Will Consumers Travel to Make Routine Purchases?

10 Low-Cost, Ninja Customer Engagement Tactics

Why Your Customer Engagement Efforts Should Steal From Blog Posts

The Lamest Excuses Companies Give For Not Being More Customer-Centric

The Difference Between User Experience and Customer Experience (and Why CX Is More Important)

Three Years of Customer Engagement & Loyalty Stats, Summarized

How Blogging Can Boost Your Customer Engagement and Retention

What are the Biggest Reasons Why Customers Abandon Brands?

The Awesome, Lesser-Known Benefits of Offering Discounts

When to Use Customer Feedback, and When to Ignore It

The Key to Connecting with Customers in an Ad-Blocker World

New Resource: Access Client Case Studies

How This Leftover Sandwich Can Improve Your Customer Retention

Why You Should Add a Little Sizzle To Your Member Benefits

How Time Travel is Going to Improve Your Member Engagement and Retention

The Element That Turned PokemonGo into a National Obsession (and What Every Brand Can Learn From It)

Is Customer Loyalty Good for the Customer?

Why You Should Connect with Other Member Engagement and Retention Professionals (and Where to Start)

The Top Benefits of Loyalty Programs (That Have Almost Nothing to do with Loyalty)

10 Tactics to Create Member Loyalty in the First 30 Days

An In-Depth Guide To the New Access Mobile Coupon App

30 Simple Member Engagement Tips and Tricks

Want Better Customer Relationships? Send More Email

Customer Loyalty Tip: Stop Ignoring Email Replies

We just added serialization to our coupon network. Here’s why that’s important.

(Announcement) A Closer Look at Employee Engagement & Retention

What is a Premium Loyalty Program, and are They Right for You?

Four Non-Traditional Ways to Connect with Customers Across Multiple Channels

Email Isn't Enough: Why Customer Engagement Needs to Spread Across Multiple Channels

Five Lessons Customer Engagement Pros Can Learn from Tesla's Ridiculous Success

What to do When Your Customers Don’t Share Your Passion

To Build Engagement and Loyalty, Fill in this Blank

The Definition of Mobile Engagement, and How to Earn It

How to Create Customer Loyalty from Points and Miles Programs

How to Turn Online Haters into Loyal Customers

The Connection Between Customer Loyalty and Emotional Engagement

Expanding Loyalty & Securing Revenue Through the Ideal Customer

What Starbucks' Loyalty Program Shift Means to You

Survey Results: The 2016 Loyalty Marketing Gameplan

What Does 2016 Have In Store for Customer Loyalty?

The Five Traits of Great Customer Incentives

The One Absolutely Necessary Function to Build Mobile Engagement…

How to Build Customer Loyalty by Creating Experts

How Member Benefits Spur Involvement and Passion (and Retention Too)

A Radical Idea to Build Radical Customer Loyalty

Customer Loyalty Statistics: 2015 Edition

The Access Development 2015 Year in Review

Re-Inventing Ancillary Revenue

Five Things You Should Know About Access Partnership Marketing

The Top Four Facts You Need to Know About Access Rewards

Forget B2B or B2C - Human to Human Is What Matters

Acquisition’s Effect on Long-Term Customer Loyalty

Follow Up: Answering Your Unanswered Questions from the Membership Economy Webinar

How Premium Incentives influence Customer Relationships

Loyalty Begins at the Beginning: the Importance of Great Onboarding

What Every Business Can Learn from The Membership Economy

The Incredible Business Benefits of Gratitude

Why You Should Personally Connect with Customers on Social Media

Mobile Banking and the Tipping Point for Mobile Payments

5 Reasons “Going Mobile” is No Longer Optional

The Current Abuse of Customer Data (and How You Should be Using It)

What Customer Loyalty Professionals Can Learn from Content Marketing

45 Essential Engagement & Loyalty Twitter Accounts You Need to Follow

A Small Experiment that Could Change Your Approach to Customer Loyalty

How to Build Revenue AND Customer Loyalty Through Upsells

Loyalty Programs Gone Bad: When Loyal Customers Become Your Biggest Detractors

Ancillary Revenue: Moving from Extra Fees to Extra Value

The Small Psychology Hack That Will Get Customers to Like You More

Can You Maximize Revenue and Still Earn Customer Loyalty?

Want to Add More Value to Customers? Start with These 10 Questions

Staying Top of Wallet in the New Era of Mobile Banking

Why Amazon Prime Day Was a Loyalty Program Win

The Model for Organizational Culture That Builds Employee Loyalty

Five Ways to Add a Personal Touch to Any Online Business

Why You Should Keep It Simple at the Point of Sale

Need to Add Value to Customers? Team Up.

The Number One Killer of Customer Loyalty Is…

The Importance of Customer Feedback Surveys

Introducing Access Perks, a New Corporate Perk from Access [Product Announcement]

The Lost Art of Nurturing Customer Relationships to Build Loyalty

Your Heart on Your Wrist: Engaging Consumers on Wearable Devices

Speed Counts: Why It’s so Important to Communicate Value Quickly

Eight Free Tools to Help You Build Customer Loyalty

How to be a Brand that Millennials Love

Email Still Reigns as the King of Customer Engagement

Timeshare: Focus on Relationships for Better Owner Retention

Why THAT Brand Isn't On Your Discount Program

Overcoming the Biggest Challenge Facing Education Associations Today

Why the Gap Between Consumer Expectations and Brand Delivery is Growing

Making the Most of Timeshare’s Millennial Moment

Five Warning Signs Merchants Need to Know About Scammy Discount Programs

The Growing Problem of Unengaged Loyalty Program Junkies (and How to Solve It)

Four Steps to Retain Coupon Customers

Big Delivery: When Big Data Builds Customer Loyalty

6 Engagement Metrics that Reveal Customer Loyalty

How Better Member Benefits Communicate the Real Value of an Association

The Access Development 2014 Year in Review

How Discounts are Changing the Mobile Payments Adoption Curve (VIDEO)

Stagnancy in Your Loyalty Program? Time for a New Perspective

Access Gives Back in 2014

Finding the Right People at the Right Time: Coupons and Loyalty Programs

What Consumers Want From Brands This Holiday Season

Are Mobile Wallets 400% More Difficult to Use than Physical Wallets?

20 Tips to Solicit More Customer Feedback

Will Big Data Impact Customer Loyalty?

Consumers are Tired of Jerks; Here's Why That Matters to You

Customer Loyalty: Time to Sweat the Small Stuff

Why "Nice" Business is Now Very Good Business

Why "Private" is So Important to Discount Programs

What Customer Loyalty and 50 First Dates Have in Common

Card-Based vs. Digital Loyalty Programs

The Dangers of Overthinking Loyalty Programs

The Versatility of Loyalty Programs & the Changing 80-20 Rule

Customer Loyalty is Broken (But Not Dead)

Upsell's Engagement Opportunity

Go Local: Consumers Still Devoted to In-Store Spending

Coupons: Your Secret Weapon to Reach the Wealthy, Millennials

8 Personality-Based Tips to Earn Emotional Loyalty from Gen X

What You Need to Know About Crunched Consumers and Their High Expectations

8 Personality-Based Tips to Earn Emotional Loyalty from Baby Boomers

8 Personality-Based Tips to Earn Emotional Loyalty from Millennials

A Look at How the Modern Consumer Spends Their Money (Infographic)

The Power and Pain of Points and Miles Programs

Communication and Loyalty Programs: Three Steps to Increase Engagement

Smartphones and the Path to Mobile Payments Adoption

The Two Types of Loyalty, and How to Earn Them

Farm Bureau Member Benefits and the Insurance "Problem"

Every Impression Counts: Counting Brand Impressions Over the Course of a Day

Every Impression Counts: Brand Impressions and Customer Engagement

Why Do Discount Programs Work So Well? The Engagement Formula That Leads to Loyalty

Breakage Bad: When a Loyalty Program Stops Being a Loyalty Program

The Six Non-Negotiable Traits of Great Discount Programs

Why No One is Using Your Discount Program (Hint: It Isn't Built for Them)

Consumers and Mobile Wallets: Not Yet Ready for Commitment

The High Pressure (and Amazing Benefits) of Customer Engagement

Mobile Engagement in Travel & Timeshare

Has Your Brand Been Forgotten? Time to Start Earning Engagement (INFOGRAPHIC)

Reshaping Timeshare for a New Generation

The 5 Secrets of Great Member Fulfillment Materials

Brand Keys 2014: Customer Expectations Grow

Are Deals Appropriate for High-End Brands? Yes!

Millennials and Money: The Statistics You Need to Know

How Better Member Benefits Boost Grassroots Efforts

The 3 Critical Steps That Will Boost Geocommerce Adoption

Smarter Couponing: How One Business is Using Coupons to Attract New Customers & Build Loyalty

Smarter Couponing: The 6 Factors of a Successful Coupon Campaign

35 Loyalty Marketing Pros You Should Follow On Twitter

Smarter Couponing: Getting Behind the Counter

6 Reasons Discount Programs are Growing Among Farm Bureaus

Smarter Couponing: Why Coupons Are Here to Stay

3 Ways Associations Can Engage Mobile Members

Who Is Access Partnership Marketing?

The Simple Loyalty-Building Tactic Many Companies Ignore

Access Gives Back in 2013

Surprise and Delight: Tis the Incentive Season

Access Cruises Past 150,000 Mobile Coupon Merchant Locations

The Key to Mobile Wallet Adoption is...

Virginia Farm Bureau Adds Access to Member Benefits

Talking Daily Deals, Loyalty and More on the Ingredients Podcast

Why Health & Wellness Matters to Your Business

Men, Millennials, and Coupons: What You Need to Know

How Smartphones & Social Media are Changing Loyalty Programs

New Social Media Post on the Allstate Blog

Celebrating Clay Gring, Timeshare Visionary

Survey Says: Loyalty Programs Popular But Lack Relevance

Access: On the Hunt for Awesomeness

Three More Confessions of a Social Media Complainer

Members Demand Relevance from Customer Loyalty Programs

Sharing Our Expertise on the Allstate Blog

The Evolving Coupon

What Matters in Points and Miles Programs?

Access to Present at BAI Payments Connect

Instant Reaction from a First-Time Mobile Coupon User

Why Not Walmart? Merchants Not on Access (Yet)

A New Approach to Incentives: Savings Across America

Why Mobile Coupons Are About to Become Very Important to You

Making Timeshares Relevant for a New Generation

Behind the Scenes at Access: Mark Holland - A Man of Many Talents

The Access Approach to Merchant Relations, and More

Introducing the New Zions Bank Mobile Rewards App

The Growing Wave of Mobile Coupons

Alabama Farmers and Access Partner on "Everyday Extras"

What’s in a Name: Why Access Development is Called Access Development

Access Discount Network Surpasses 300,000 Merchant Locations

Celebrating Customer Service Week

What We're Reading: Friday, September 7

Celebrating the Career of an Access Legend

In Business, Details Matter

Video: Access Debuts PowerDeals at Finovate

A Travis of All Trades + the Three Rules of Innovation at Access

Micro-Redemptions for Loyalty and Lower Costs: Introducing PowerDeals by Access

Access Development to Debut Micro-Redemption Engine at FinovateSpring 2012

Everything You Need to Know About Merchant Funded Rewards

Access Development’s Kelly Passey to Present at PAYMENTS 2012

Brands We Love: Rocky Mountain Chocolate Factory

What Would Educators Do With a Leap Year Free Day?

The Rise of the Deal Predators

Four Ways Merchants Can Protect Their Coupons

Customer Loyalty Goes Beyond the Mainstream

The Doctor is Out in Dublin, Texas: A Lesson in Loyalty

Access Celebrates 15 Years in South Salt Lake

Access Donates Over Two Tons of Food to Utah's Needy

Time for LBS to Up the Value

Social Media and Schools - Teacher's Pet or Class Clown?

Access at PSEA

Are You Active in Your Own Loyalty Program?

Introducing the Access Mobile Coupon Network - Now with 125,000+ Show Your Phone Deals

Consumers: Don't Make Us Work For Rewards

Best Companies to Work For Speech Redux

Welcoming Two New Clients to Access

Employee Loyalty's Role in Customer Loyalty

Education Clients Speak Out About their Relationship with Access

Be Honest In Your Contests

The Inevitable Curve of Mobile Marketing - Forget Branding, Start Bonding

The Golden Age of the Consumer

Inside Access: A Look at Our Company Culture

Access Development CEO Larry Maxfield a Finalist for Entrepreneur of the Year

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