Sometimes change stinks.
When the "Most Interesting Man in the World" turned into one that was just "Sort of Interesting."
That one time a major retailer dared to change their logo.
We often can't handle change. Why can't things just work as they are right now?
Welcome to the world of an executive. To these folks at the top, life is best left to a series of small shifts and adjustments. Major change isn't often needed. The machine only needs tuning.
If you had hundreds of employees whose hopes and dreams, families, and financial stability relied on your choices, you'd be pretty cautious too.
What if you, regular employee, see an opportunity to help your company? Something that might require a bit of change?
If you're a frustrated sales rep, customer service pro, account manager, or just an employee who's concerned with customer churn, you might have an interest in Customer Success.
Customer loyalty is struggling for a reason. Being reactive to issues isn't enough but it's what most companies settle for. There must be more resources dedicated to sniffing out problems before they arise, and ensuring customers have optimal experiences.
That's Customer Success. It's a different approach, one that requires dedicated resources and investments.
One that your risk-averse superiors may be hesitant to adopt.
You're the right person to lead it. And I can help show you how.