Posts by Emily Hayes:

Angry businesswoman shouting on phone in office

The Five Traits of Bad Customers (And What to Do With Them)

For every action, there’s an equal and opposite reaction. For instance, it was fun eating the Halloween candy you should’ve been handing out to trick-or-treaters. But, a rumbly tummy and eggs all over your house are natural parts of the reaction. Among those of us in Customer Success and customer...

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