Posted by Kendra Lusty on Aug 26, 2021 3:41:00 PM

We’ve been sharing the inner workings of the Access’ discount network. With the help of our partnership marketing team, we discuss the current effort to enhance the travel experience for members. When people hear the term “travel discounts,” they usually imagine discounts on hotel stays, car rentals, etc. You know, exp...

Posted by Kendra Lusty on Jun 25, 2021 9:00:00 AM

Last week, we released the article Superior Customer Service: Your Loyalty Program’s Secret Weapon. In it, we discussed the importance of customer service to any business, but especially to those with loyalty programs, which rely on a positive customer experience to succeed. In part 2 of this series below, we give some...

Posted by Kendra Lusty on May 25, 2021 10:00:00 AM

Confession time. Whenever I have to call customer service, I always cringe, waiting for that dreaded phone tree before I ever get to talk to a person. I think my record is 18 selections before I got frustrated and pounded 0, which wasn’t listed but thankfully sent me to the operator anyway. I prefer to use a company’s ...

Posted by Kendra Lusty on Dec 2, 2019 8:23:00 AM

We've written previously about the power of building strong relationships with merchant partners. But to highlight our partnership marketing team at Access, let's explore the importance of valuable offers and why merchants trust their business with Access.  When it comes to merchant discounts, most consumers just want ...

Posted by Michelle White on Nov 26, 2018 4:23:24 PM

Whose job is it to create member / customer loyalty for your organization? Account managers? Customer service reps? Maybe YOURS? You may even have a team in your organization dedicated to the client experience, like we do. According to our VP of Client Success, Emily Hayes, EVERY SINGLE employee is an important player ...

Posted by Kendra Lusty on Oct 23, 2018 9:58:16 AM

You may have noticed this blog contains many articles explaining why strong relationships are important in the business world. Organizations need a good rapport with their members, businesses with their customers, companies with their employees, etc. At Access, we know the value of strong relationships. After all, we m...