You can hope each customer has a good experience with your product or service. You can hope they'll come back again, refer a friend, or maybe leave a positive review online.
Or, you can stop crossing your fingers and create an engagement plan.
We put together an infographic outlining the key milestones every business needs to reach with its customers within the first 30 days.
It includes what you should do before a transaction, communication essentials, asking for feedback, and finishes with a big, bold ask. Each step is backed up with a data point, all culled from our ginormous collection of engagement and loyalty statistics.
Brandon is a former writer and marketer for Access Development. He's a frequent blogger on customer and employee engagement & loyalty, consumer trends, and branding. Connect with him on LinkedIn or Twitter at @bscarter