Just like any relationship, true love takes time and effort to earn trust. Consider that 80% of shoppers said they grew to love a brand over time while 15% experienced love at first sight.
Unfortunately, “happily ever after” isn’t as common as “then it all came crashing down.” This is especially true in the business world where 71% of people will break up with a brand permanently after only one bad experience.
Enjoy this infographic showing why some are yours forever, and others are already eyeing the next hottest thing. As always, you can find these statistics and more supporting data on our member and customer engagement statistics page.