Just as we think we're starting to figure Millennials out, time brings us another, even more bizarre generation.
Gen Z, or those born between 2000 and 2016, are sometimes referred to as Centennials. And they're going to be a handful.
These young folks are just starting to wield their economic power worldwide, but they've already impacted the way companies market and sell their products.
For example, ask someone 18 or younger who their favorite celebrity is and they won't name a singer or movie star. You'll hear about a YouTube vlogger, or a Snapchat celebrity.
Yeah, it's a different generation.
They're even more phone obsessed with Millennials, and even more price-savvy. Their social consciousness runs deep, but so does their desire to be seen and envied (most are still teenagers, of course).
To help you navigate what drives this generation's engagement and loyalty preferences, we've created this public database of statistics. It's smaller than our other collections for the moment, but give it a bookmark and check back periodically as we'll be adding data frequently.
Also, be sure to check out our other stats databases, including Millenial Loyalty Stats, Loyalty Stats (across all generations, of course), 2018 Loyalty Stats, and Coupons.
Have data that should be on here? Or want us to hunt down data for you? Leave us a comment and let us know.
- 63% of Gen Z participates in at least one loyalty program, whereas 71% of Millennials do (CrowdTwist)
- 36% of Gen Z above age 18 and 22% of Millennials participate in one or zero loyalty programs (Kobie Marketing)
- Loyalty programs have a higher influence on Gen Z and Millennial consumer spend than on Boomers (66% vs 58%) (Bond)
- Boomers tend to be more satisfied with their loyalty programs (49%) compared with Millennials and Gen Z (30%) (Bond)
- About two-thirds of Gen Zers are reluctant to join loyalty programs for a variety of reasons, with 40% of this segment saying the programs require too many purchases to earn rewards or to redeem points (Kobie)
- 33% of Gen Zers don’t want to pay a fee to join a program, 28% say the enrollment process takes too long and 25% don’t see any benefit from joining (Kobie)
- 28% of Gen Z is reluctant to join loyalty programs because they don’t want to give up too much personal information (Kobie)
- Willingness to pay for enhanced benefits is significantly higher among Gen Z (47%) and Millennials (46%), as well as households with children (44%) and early technology adopters (69%) (Bond)
- 52% of Gen Z consumers will transfer loyalty from one brand to another if the brand’s quality is not up to par (IBM)
- 73% of Millennials and 48% of Gen Z said they are influenced to purchase based on loyalty programs (Lab42)
- 65% of Gen Zers want to get a lot for their money with discounts, coupons and a rewards program (National Retail Federation)
- Gen Z consumers rank beauty and media & entertainment in the top five categories for loyalty programs (CrowdTwist)
- Gen Z is almost 50% more likely than Millennials to write a product review in exchange for points (CrowdTwist)
- 40% of Gen Z reported playing games as the preferred way of earning loyalty points (CrowdTwist)
- 80% of U.S. Gen Z consumers are willing to sign up for loyalty cards in exchange for deals/discounts (Interactions Marketing)
- 68% of teens say they prefer to receive communication from a business via email (Adestra)
Gen Z Brand Loyalty Stats
- 63% of Gen Z and Millennials agree they have many choices of where to shop, so a brand must show them loyalty to earn their business (Alliance Data)
- 76% of Gen Z and Millennials only give brands two to three chances before they stop shopping them (Alliance Data)
- 55% of older millennials said they rarely purchase something different if they like a brand, and 53% of younger millennials and 51% of Gen Z said the same thing (Alliance Data)
- 73% of Millennials, 51% of Boomers, 72% of Gen Z are willing to pay extra for products and services from companies dedicated to social and environmental change (Nielsen)
- 56% of Gen Z considers themselves to be socially conscious and more than 50% report knowing a brand is socially conscious influences their purchasing decisions (MNI Targeted Media)
- 79% of Gen Z would engage with a brand that could help them make a difference (Saatchi New York)
- 89% of Gen Zers say they are very price-conscious (Interactions Marketing)
- 81% of U.S. Gen Z consumers are willing to switch from their favorite brand if they find a similar product at higher quality (Interactions Marketing)
- 57% of Centennials say quality drives their loyalty to a brand more than any other factor, even more than price (55%), nearly 10% higher than any other generation (Yes Lifecycle Marketing)
- 66% of Gen Z consumers say product quality and availability are the most important factors when choosing one brand over another; 65% focus on value (IBM)
- 44% of millennials and 44% of pre-millennials (18-24) say they are more loyal to restaurant brands than before (Oracle Hospitality)
- 38% of millennials and 32% of pre-millennials (18-24) note they are more loyal to hotel brands than before (Oracle Hospitality)
Gen Z Retail Loyalty Stats
- 26% of Gen Z chooses a retailer because of low product pricing and 23% based on how easy it is to find products (IRI)
- 55% of Gen Z agrees that brick and mortar retailers offer the same quality rewards/loyalty programs as online retailers (IRI)
- 64% of Gen Z and Millennials could be persuaded to shop with a brand if they have a loyalty program (CrowdTwist)
- 16% of Gen Z’s shop at a single store for clothing/fashion compared with 26% of older millennials (Accenture)
- 19% of Gen Z’s shop at a single store for health and beauty items compared with 34% of older millennials (Accenture)
- Fewer than 38% of Gen Z’s shop at a single place for groceries compared with 55% of older millennials (Accenture)
- 60% of Gen Zers prefer to shop at retailers that engage with them via social media (Interactions Marketing)
- 82% of Gen Z state that the opinions of others on social media have influenced them to shop at a retailer they’ve never shopped at before (Interactions Marketing)
- 64% of Gen Zers prefer shopping in-store more than online (Interactions Marketing)
- 75% of Gen Zers prefer to shop at retailers that provide an engaging in-store experience (Interactions Marketing)
- 75% of Gen Zers check a store’s app when they’re shopping for special offers before making a final purchase (Interactions Marketing)
- 75% of Gen Z would rather shop at a retailer that accepts mobile payments over one that doesn’t (Interactions Marketing)
- 56% of gen z says a fun in-store experience influences where they shop (NRF)
- When music is partnered with visuals and scent to create a branded in-store atmosphere, 72% of U.S. consumers surveyed, ages 18-24, say they’re more likely to revisit (Mood Media)
- 59% of Gen Zers avoid shopping at retailers that have been hit by security breaches in the past (Interactions Marketing)
- 5% of U.S. Gen Z’s shop at a single place for clothing (Accenture)
- 67% of U.S. consumers surveyed, ages 18-24, would like to receive immediately redeemable discounts pushed to their phones while in-store (Mood Media)
- Top retail sites for teenagers: Amazon, Nike, Forever 21 (Piper Jaffray)
Topics: customer loyalty