Posted by Brandon Carter on Oct 1, 2012 4:15:00 AM

Listen to loyalty marketing types talk long enough, and you're going to hear the phrase "customer service" over and over again. That's because customer service isn't just another department, it's a business philosophy for the most successful companies. That being said, there are still people whose job consists of nothi...

Posted by Brandon Carter on Sep 16, 2010 7:59:19 AM

Have you ever walked by a kiosk in the mall offering a contest for a trip to Maui? Or maybe seen an offer to enter a giveaway on the bottom of your credit card bill?

Posted by Brandon Carter on Aug 9, 2010 6:01:35 AM

Is there any doubt we're living in the golden era of the end user?