Sometimes change stinks. New Coke. When the "Most Interesting Man in the World" turned into one that was just "Sort of Interesting." That one time a major retailer dared to change their logo. We often can't handle change. Why can't things just work as they are right now? Welcome to the world of an...
You have to give a lot of credit to new technology companies. They've brought so many good things to life. Like emojis, automated vehicles, and drones that can...
Recently I wrote about how everyone in an organization, in some way, owns customer satisfaction. Even if you never interact with a customer directly, the work...
Let me ask you a question: Who owns the customer experience at your company? Who's responsible for making sure people return again and again? Account managers,...
Emily Hayes
