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Some businesses seem to have it made. They have a faithful following that only seems to grow year after year.

When planning for college, I believed journalism was the best (maybe only) choice I had to earn an actual money-making career based on writing. Even though I...

You might call me a Millennial. I was born right there on the border of what’s considered a Millennial and a Gen Xer. I can sympathize with both, including the...

Entering the world of social commentary has its consequences. Just ask Gillette. In case you missed it, the razor-making powerhouse recently released an...

Have you seen our Loyalty Statistics: the Ultimate Collection page lately? If not, you should. It’s ballooned to a jaw-dropping 1000+ statistics curated from...

We’ve discussed often on this blog how customer engagement begins with employee engagement. In fact, we strongly believe the best path to happy customers is to...