2016 is off and running, and your customer engagement and loyalty plans are already unfolding. The question is, what do you have in store for your customers this year? Maybe it's the loyalty program you've been vouching for, or even just a simple SMS strategy. Maybe you don't have a strategy, just...
Kid won't eat dinner or do their homework? You can try withholding dessert and video games, but that only builds resentment from the little darlings. Many...
In the last 15 minutes, I’m willing to bet you popped open your smartphone. Twice, maybe three times, even. You might be texting, but you might have checked...
A few years ago, everyone was declaring the end of the instruction manual. It was an odd time - consumer technology and everything it’s capable of was rapidly...
How have some of America's most powerful membership organizations been able to successfully turn regular members into passionate advocates who are ready to be...
We spend the first months of every year building out our grand plans and schemes for all of the amazing things we'll do for our customers. Good luck with that....
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Brandon Carter