Brandon Carter20 Tips to Solicit More Customer Feedback
Did you ever have a boss that didn't communicate very much with you? Have you ever dreaded a performance review because you had no idea what was going to transpire?
Will Big Data Impact Customer Loyalty?
15 years ago today, the film adaptation of Fight Club was released. The fight club was a secret, invitation-only society that had seemingly miraculous,...
Consumers are Tired of Jerks; Here's Why That Matters to You
Someone has been a jerk to you today. It may have been during your commute, or maybe someone stole your parking space just as you were pulling in. If you’re...
Customer Loyalty: Time to Sweat the Small Stuff
There's a wonderful series of self-help books by Richard Carlson around the idea of "Don't Sweat the Small Stuff (and it's all small stuff)." The basic premise...
Why 'Nice' Business is Now Very Good Business
Look at the state of business today. Employees walked out on their jobs in support of an ousted CEO that they really, really liked. There are massive protests...
Why "Private" is So Important to Discount Programs
As the purveyors of the nation’s largest private discount program, we’re frequently asked why so many merchants participate in our network. It’s a fair...
