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user-icon Travis Isaacson
calender-icon Oct 28, 2014 time-icon 5:16:00 AM AM

Are Mobile Wallets 400% More Difficult to Use than Physical...

I’m a mobile wallet user, sure. I used it once when my gas tank was nothing but fumes and my physical wallet was nowhere to be found. I used it another time when I reached the checkout line with a load of groceries but was without my physical wallet again. I’m a huge fan of mobile wallets (when I...

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user-icon Brandon Carter
calender-icon Oct 23, 2014 time-icon 3:30:00 AM AM

20 Tips to Solicit More Customer Feedback

Did you ever have a boss that didn't communicate very much with you? Have you ever dreaded a performance review because you had no idea what was going to...

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user-icon Brandon Carter
calender-icon Oct 15, 2014 time-icon 2:36:00 AM AM

Will Big Data Impact Customer Loyalty?

15 years ago today, the film adaptation of Fight Club was released. The fight club was a secret, invitation-only society that had seemingly miraculous,...

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user-icon Brandon Carter
calender-icon Oct 1, 2014 time-icon 12:12:00 AM AM

Consumers are Tired of Jerks; Here's Why That Matters to You

Someone has been a jerk to you today. It may have been during your commute, or maybe someone stole your parking space just as you were pulling in. If you’re...

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user-icon Brandon Carter
calender-icon Sep 29, 2014 time-icon 11:40:00 PM PM

Customer Loyalty: Time to Sweat the Small Stuff

There's a wonderful series of self-help books by Richard Carlson around the idea of "Don't Sweat the Small Stuff (and it's all small stuff)." The basic premise...

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user-icon Brandon Carter
calender-icon Sep 24, 2014 time-icon 1:07:00 AM AM

Why 'Nice' Business is Now Very Good Business

Look at the state of business today. Employees walked out on their jobs in support of an ousted CEO that they really, really liked. There are massive protests...

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