The Access Loyalty Blog

News, insights, opinions and more from America's leading merchant content provider

Customer Loyalty: Time to Sweat the Small Stuff

Copy of TAGThere’s a wonderful series of self-help books by Richard Carlson around the idea of “Don’t Sweat the Small Stuff (and it’s all small stuff).” The basic premise is to take stock of what really matters in life and focus in on things that truly matter with a positive attitude. The books have sold millions of copies, and for good reason – they have great ideas anyone can use for their personal lives.

When it comes to business and customer relationships, everything is small stuff, and it should most definitely be sweated[Continue reading]

The Customer Engagement Recap – September 26

ARROW (15)

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months. In this week's customer engagement recap: US Bank Refunding $48M to Credit Card Customers Why “Nice” … [Continue reading]

Why “Nice” Business is Now Very Good Business

nice guys finish first

Look at the state of business today. Employees walked out on their jobs in support of an ousted CEO that they really, really liked. There are massive protests on Wall Street (again). The NFL is holding press conferences to apologize for press … [Continue reading]

Why “Private” is So Important to Discount Programs

locked away

As the purveyors of the nation’s largest private discount program, we’re frequently asked why so many merchants participate in our network. It’s a fair question, and there are many answers. If I had to peg it down to one reason, bringing our merchant … [Continue reading]

Employee Benefits: Why Usage Matters

bad employee perks

A good friend was recently recruited to a hot tech company. He was pumped to leave the medium-sized business he had devoted several years to in exchange for one of those offices with open floor plans and on-site meditation rooms. In fact, it was … [Continue reading]