The Customer Engagement Recap – October 17

customer engagement

Finish off this week with the news (and news you may have missed) that’s going to impact your customers in the coming weeks and months.

In this week’s customer engagement recap:

  • Down With Cable! Why HBO Is Finally Launching a Standalone Streaming Service
  • You’ll Betray Your Favorite Brand Pretty Easily
  • Will Big Data Impact Customer Loyalty?
  • J Sainsbury’s shows how to destroy customer loyalty with your own loyalty scheme
  • Starbucks Holiday Promo: Free Drinks For Life, Or At Most 30 Years

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The Customer Engagement Recap – October 10

customer engagement - october 10

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months. In this week's customer engagement recap: Red Bull Has To Give Everyone Free Money Because It Doesn’t ‘Give … [Continue reading]

How to Help Employees Win in the New Work/Life Era

"If you work while on vacation, Jared, you must still adhere to the corporate dress code."

I stopped into a friend's office earlier this summer to pick him up for a dinner meeting. It was 5:30pm, a time of day when Salt Lake City's warm summer days begin cooling down. Even so, this guy's office was blisteringly hot. I have a tendency to … [Continue reading]

Consumers are Tired of Jerks; Here’s Why That Matters to You

incivility in america

Someone has been a jerk to you today. It may have been during your commute, or maybe someone stole your parking space just as you were pulling in. If you’re like me, just recalling the incident gets you worked up all over again. Your shoulders … [Continue reading]