The Customer Engagement Recap – December 19

Customer Engagement Recap (4)

Finish off this week with the news (and news you may have missed) that’s going to impact your customers in the coming weeks and months.

In this week’s customer engagement recap:

  • Why North Korea’s attack should leave every company scared stiff
  • Kimpton Karma Loyalty Program is Not Going Anywhere after IHG Acquisition…For Now
  • How Discounts are Changing the Mobile Payments Adoption Curve (VIDEO)
  • Mobile Shoppers Show Most Customer Loyalty on Sundays

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How Discounts are Changing the Mobile Payments Adoption Curve (VIDEO)

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It’s holiday shopping season. People have abandoned their families to shop on Thanksgiving, then stood outside in the wee hours of the morning on Black Friday waiting for doors to open. They’ve dutifully ignored work (on occasion) to browse online … [Continue reading]

The Customer Engagement Recap – December 12

Customer Engagement Recap

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months. In this week's customer engagement recap: Retail sales in the US hit 8-month high in November. Will holiday … [Continue reading]

The Risks and Rewards of Corporate Holiday Gifts

The Risks and Rewards of Corporate Holiday Gifts

Have you ever received an awful corporate holiday gift? I have. Years ago, I received cowboy boots as a Christmas bonus. Not subtle cowboy boots - brightly-colored, garish boots that would make even Porter Wagoner shudder. Oh, did I … [Continue reading]

The Customer Engagement Recap – December 5

Customer Engagement Recap (2)

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months. In this week's customer engagement recap: Today's Jobs Report Is Just Good News, Period Will Amazon's new … [Continue reading]