Are Mobile Wallets 400% More Difficult to Use than Physical Wallets?

mobile wallet zipperI’m a mobile wallet user, sure. I used it once when my gas tank was nothing but fumes and my physical wallet was nowhere to be found. I used it another time when I reached the checkout line with a load of groceries but was without my physical wallet again.

I’m a huge fan of mobile wallets (when I don’t have my physical wallet)!

In all seriousness, this is the experience of many mobile wallet “users.” Many if not most mobile users have made a payment or two with their phones, but at this point, the ongoing adoption isn’t there.

Could it be that mobile wallets take 60% to 400% more effort to use than leather wallets?

Let me explain. [Continue reading]

The Customer Engagement Recap – October 24

customer engagement recap

Finish off this week with the news (and news you may have missed) that's going to impact your customers in the coming weeks and months. In this week's customer engagement recap: Sears disputes report of 116 store closures, nearly 6,100 … [Continue reading]

20 Tips to Solicit More Customer Feedback

20 Customer Feedback Tips

Did you ever have a boss that didn't communicate very much with you? Have you ever dreaded a performance review because you had no idea what was going to transpire? It's an awful but all too common style of management (and one that's basically … [Continue reading]