Access Brings Member Engagement Talk to SUBCOM 2017

Posted by Brandon Carter on Sep 19, 2017 8:22:00 AM

Every customer is a member.

At least, that's an argument I've tried to make a couple times here. To me, "customer" implies someone that completed a transaction, while "member" signifies relationship, belonging on an ongoing basis.

Even if your business model is not subscription- or membership-based, you can benefit from that member mindset.

A key function of having members instead of customers? Engagement.

What's that?

Keeping their attention, and hitting them with the right value and the right touchpoints at the right time.

Keep people engaged, and renewal - or just the next transaction - will take care of itself.

Easier said than done, right?

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Topics: Customer Engagement

How Your Brand’s Email Marketing Can Call Consumers to Action

Posted by Guest Author on Sep 5, 2017 8:27:00 AM

So long as you are not doing business in a third-world country, the target market for your business is definitely using email. By the end of 2017, more than 3.7 billion of the world’s population will be using email. Rather than attempting to develop and distribute content and advertisements for your business in hopes that they will magically fall into the laps of people who are interested in your brand, directly reach the inboxes of your consumers.

By gathering the valuable contact information of email addresses from having people subscribe to your email list, you can generate brand exposure, recognition, and identity that will lead to more sales and an overall more engaged following.

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Topics: Customer Engagement

The Secret (and Free) Driver Behind Wildly Successful Customer Loyalty Efforts

Posted by Brandon Carter on Aug 29, 2017 8:23:00 AM

In the world of work, people take a job because it provides a source of income and benefits.

They excel at work, and run through brick walls for their company, because of a whole other host of factors.

Primarily: pizza parties.

...

Bear with me here.

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Topics: Customer Engagement

Eight Ways to Generate Word-of-Mouth Marketing and Referrals

Posted by Brandon Carter on Aug 22, 2017 8:44:00 AM

As a parent, you can bark at your kids all day and they won't hear a word.

But somehow they can recite every inane word uttered by their close friends.

Kids have selective hearing, but so do grownups like us.

When was the last time any of us actually sat through a commercial? Can you recall the brand?

Any online banner ads captivate you today? Probably not.

Promises brands make through advertising and content go in one ear and out the other. Consumers might pick up on a point or two if it's pertinent, but it still doesn’t mean they’ll rush out to buy.

But if a trusted colleague or close friend mentions the brand positively, then we're all ears.

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Topics: Customer Engagement

Know Thy Customer: Why companies MUST have a data-centric view of their customers — or be crushed by companies that do

Posted by Guest Author on Aug 8, 2017 8:25:00 AM

Here’s a quick experiment for you: open up your email inbox, and hop over to your promotions tab. What do these marketing emails look like? I’m seeing highly personalized messages from AirBnB, luring me back to the site with mentions of trips I created, yet left unbooked. I scroll down and see a “we miss you!” email from an ecomm outlet I used to frequent, right above some timely messaging from a luggage brand I’ve been eyeing.

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Topics: Customer Engagement, customer loyalty

Can You Guarantee Customer Loyalty in 30 Days or Less? Try This Plan

Posted by Brandon Carter on Jul 25, 2017 8:25:00 AM

Is there such a thing as a 30-day plan to guarantee customer engagement and loyalty?

Nope.

But we’re firm believers that there are specific steps every business can take to put themselves in position for engagement and loyalty.

And if engagement and loyalty aren’t the end result, then our 30-day plan guarantees a business will benefit in another way - through feedback, a review, or a referral.

How does it work? What’s required?

Check out our article over at WorkWise for all the details.

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Topics: Customer Engagement

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