When Amazon bought Whole Foods for $13.7 billion in June of this year, brick and mortar grocers collectively shuddered: Amazon, the king of commerce, had continued its play into offline retail. Starting with the opening of Amazon bookstores (they currently have seven physical retail stores across...
For many, coupons have strange connotations. They're something moms cut out, or they're only used by poor folks or the elderly. In reality, the opposites of...
You’ve probably heard all the same talk I did. “Robots and AI are the future!” “Automation and personalization are the next great wave of customer engagement!”...
Your customers have a voice. Your customers use that voice to leave feedback about your business within seconds on social media and online review platforms...
Whatever the relationship, there’s one thing that’s valued most. Trust. Most know it’s easier selling to an existing customer than acquiring new ones. While...
Access has always been very good at customer relationships. We wouldn’t have experienced steady, uninterrupted growth for 30+ years if we didn’t have a good...
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