You’ve probably heard all the same talk I did. “Robots and AI are the future!” “Automation and personalization are the next great wave of customer engagement!” A robot that’s going to handle customer requests? An automated system that’s going to craft personal messages delivered through the right...
Your customers have a voice. Your customers use that voice to leave feedback about your business within seconds on social media and online review platforms...
Whatever the relationship, there’s one thing that’s valued most. Trust. Most know it’s easier selling to an existing customer than acquiring new ones. While...
Access has always been very good at customer relationships. We wouldn’t have experienced steady, uninterrupted growth for 30+ years if we didn’t have a good...
As engagement, loyalty, and customer success pros, we have a lot of tools to work with. Loyalty programs, incentives, gifts, rewards, content, data, and...
Having a good email database is the first step towards a successful email marketing campaign, but there's more you need to do to achieve that success. Everyone...
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Brandon Carter