the
access
loyalty blog

A few weeks back we discussed the ways that blogging can be used specifically to engage and retain customers. It's one of the great things about social media - you can have conversations that you wouldn't be able to have in a store or boardroom. There's another connection between blogging and...

We've all done business with a company that clearly does not give a crap about earning customer loyalty. It's. So. Frustrating. They take your money without...

Stay with me here. A user is your customer. A customer is your user. But the user experience (UX) is a very different animal than the customer experience (CX)....

There's a very good chance that if you're reading this, you stumbled over here from one of our stats pages. In case you're new to our blog, allow me to...

Don't worry, this isn't another internet marketing guilt trip about why you should be blogging. Well, at least it isn't a guilt trip. Most internet marketing...

There are many retail pundits who say you shouldn't market your business with discounts. They say you'll damage profitability and bring in a bunch of customers...