92% of consumers aren't going beyond 20 minutes to make routine purchases. That's the big takeaway from our recent survey on consumer spending proximity. (Be sure you download the summary here.) That's a big broad stat that says a lot. Based on those numbers one could deduce that local businesses...
Is it possible we're overthinking customer engagement and loyalty? A quick glance around at some of the commentary in the industry hits on some deep concepts....
A few weeks back we discussed the ways that blogging can be used specifically to engage and retain customers. It's one of the great things about social media -...
We've all done business with a company that clearly does not give a crap about earning customer loyalty. It's. So. Frustrating. They take your money without...
Stay with me here. A user is your customer. A customer is your user. But the user experience (UX) is a very different animal than the customer experience (CX)....
There's a very good chance that if you're reading this, you stumbled over here from one of our stats pages. In case you're new to our blog, allow me to...
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Brandon Carter