Ozzie and Harriet. Peanut butter and jelly. Humanity and the smartphone. Some pairings were just meant to be. How did we exist before smartphones? How did people entertain themselves on car rides or visits to the restroom? We're joking, but the consumer addiction to smartphones is something that...
Pop Quiz! Without consulting Google or your address book, name the following: Your plumber Your dentist. The last membership organization you joined. Your real...
As careful observers of the customer loyalty space, we get a bit excited about the annual 2014 Brand Keys Customer Loyalty Engagement Index (or CLEI) report....
Being an association representative isn't easy. You can talk yourself blue about all the great things the organization does - lobbying, insurance, collective...
Try to count the methods companies use to generate customer loyalty, and you'll quickly run out of fingers. And toes. And the fingers and toes of your friends...
There has never been a more exciting time to be in the customer loyalty business. Every day it feels like some new technology hits the market (especially in...
Brandon Carter
