2018 is the year you're going to make a ton of money. Even more than you're already making. Some of it will come from new customers. But the majority of it will come from those already in your fold. Hey, you're already here, on a customer engagement blog, so you've already taken the first step:...
It seems like we're several years into "personalization" as the hot topic in marketing and sales. You can easily lump it in with other buzzwords like...
When Amazon bought Whole Foods for $13.7 billion in June of this year, brick and mortar grocers collectively shuddered: Amazon, the king of commerce, had...
You’ve probably heard all the same talk I did. “Robots and AI are the future!” “Automation and personalization are the next great wave of customer engagement!”...
Your customers have a voice. Your customers use that voice to leave feedback about your business within seconds on social media and online review platforms...
As engagement, loyalty, and customer success pros, we have a lot of tools to work with. Loyalty programs, incentives, gifts, rewards, content, data, and...
40 Inexpensive Customer Appreciation Ideas
Travel and Tourism Statistics: The Ultimate Collection
40 Specific Member Engagement Tactics Any Organization Can Use
Research: How Far Will Consumers Travel to Make Routine Purchases?
30 Storytelling Ideas to Captivate and Grow Your Membership Organization
Brandon Carter