Posted by Gary Toyn on Aug 2, 2022 7:22:43 AM

Inflation and other pressures have forced consumers to cut back on expenditures like membership dues. Executives of membership-based groups must expand their value proposition or risk having members lapse for good. To learn what not to do, we’ve listed 10+ tongue-in-cheek ways to sabotage your membership growth and eng...

Posted by Andrew Graft on Jul 22, 2022 9:30:00 AM

Ray Bradbury – author of the space travel and colonization classic The Martian Chronicles – once wrote, “Half of the fun of travel is the aesthetic of lostness.” What did Mr. Bradbury mean when he penned this now famous quote? We may never know. Don’t get the wrong idea, of course. We get the part about travel being ex...

Posted by Gary Toyn on Jul 5, 2022 6:00:00 AM

Member discount programs can be an effective benefit, especially in times of high inflation when members are looking for ways to stretch their paychecks. Because of the popularity of discounts, many free discount programs have popped up, hoping to take advantage of the trend.  We list 10 secrets free discount programs ...

Posted by Gary Toyn on May 31, 2022 7:00:00 AM

      More and more large consumer businesses are purposefully devising a difficult and tiresome customer service experience to frustrate customers and generate revenue. Many customers simply give up on getting a legitimate refund, replacement, or repair because it's too difficult to get the company to cooperate.  Alth...

Posted by Kendra Lusty on Apr 25, 2022 2:09:55 PM

What has 2022 brought for your business? Is everything back to normal? Have you found a new normal? Are you wondering if normal will ever be achievable again?   In this not-quite-post pandemic world, companies everywhere are having to learn how to engage members all over again.   The past years may have thrown the indu...

Posted by Kendra Lusty on Mar 29, 2022 12:47:38 PM

It's 2022 and the travel and tourism statistics are pouring in as companies everywhere strive to understand a not-quite-yet-post-pandemic travel climate. 2021 set the travel industry on the road to recovery, and many are hopeful that 2022 will take it the rest of the way. Recent statistics show that not only are people...