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the
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user-icon Brandon Carter
calender-icon Jun 20, 2017 time-icon 8:28:00 AM AM

How to Call Your Shot (and Nail It) for Customers Every Time

It was game three of the World Series, 1932. The New York Yankees versus the Cubs at Wrigley Field. Score tied 4-4. An aging Babe Ruth steps up to the plate while being mercilessly taunted by the Cubs' bench. As the legend goes, Ruth raised his arm to point toward center field. "That's where I'm...

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user-icon Brandon Carter
calender-icon Jun 6, 2017 time-icon 8:36:00 AM AM

10 Simple Ways to Promote Your Discount Program

It's fun to invest in something that can lead to greater loyalty and engagement. Maybe it's a loyalty program, complete with gamification and micro-rewards...

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user-icon Brandon Carter
calender-icon May 30, 2017 time-icon 8:38:00 AM AM

STAND OUT FROM THE CROWD: Eight Alternative Customer...

It can feel really good to go along with the crowd. There's not much risk in wearing a Golden State Warriors jersey, buying tickets to a Taylor Swift concert,...

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user-icon Emily Hayes
calender-icon May 23, 2017 time-icon 9:47:00 AM AM

Why Customer Success Isn't Just for Software Companies

You have to give a lot of credit to new technology companies. They've brought so many good things to life. Like emojis, automated vehicles, and drones that can...

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user-icon Brandon Carter
calender-icon May 9, 2017 time-icon 8:14:00 AM AM

How to Earn Customer Loyalty in 30 Days (A Step-by-Step...

Most readers of this site (and any other website) won't make it past this first sentence. Heck, most of them didn't even make it past the headline.

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user-icon Brandon Carter
calender-icon Apr 27, 2017 time-icon 9:49:00 AM AM

Remembering Our Friend and Colleague Dave Cook

It is with extremely heavy hearts that we say goodbye to a dear friend and colleague. Dave Cook was an Access standard, serving as our Vice President of...

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