Introduction Loyalty programs have come a long way from the paper punch card stuffed in your wallet. Today, the most effective programs operate as n expansive deal network that delivers real value to customers every single day. Whether you're a small business trying to compete with bigger brands or...
Last month, we released the article Superior Customer Service: Your Loyalty Program's Secret Weapon. In it, we discussed the importance of customer service to...
In today's competitive employment marketplace, businesses are constantly looking for ways to build loyalty. Membership discount programs help organizations...
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Customer loyalty and brand loyalty aren’t what they used to be. Between rising costs, endless options, and customers who can switch brands with a single tap,...
Let’s be honest, loyalty programs used to be all about collecting points and hoping one day they turned into… something. Maybe a toaster. Maybe a flight. Maybe...
Confession time. Whenever I have to call customer service, I always cringe, waiting for that dreaded phone tree before I ever get to talk to a person. Even...
Janaan Weaver
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