Congratulations! You’ve attracted yourself a new member and you’re bound to be best friends forever, right? The reality, unfortunately, is that most members won’t stick with you beyond the first week, and even more will disappear by the end of a month. Those who stick around for the long haul are...
I live in a small town and our only shoe store, Payless Shoes, recently went out of business. And while their liquidation sales were awesome – $2 per pair boys...
When it comes to running a member benefits or loyalty program, your mama had it all figured out. In honor of mothers everywhere (including mine who's been a...
Those of us here at Access like to think of our little corner of the world as the happiest place on earth. Singing, dancing, group hugs...you know, the kind of...
Have you seen our Loyalty Statistics: the Ultimate Collection page lately? If not, you should. It’s ballooned to a jaw-dropping 1000+ statistics curated from...
We’ve discussed often on this blog how customer engagement begins with employee engagement. In fact, we strongly believe the best path to happy customers is to...
Kendra Lusty
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